Privacy Policy

Last updated: May 10, 2025

1. Introduction

Welcome to Snapform ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our form building and data collection service.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our service.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Fill in forms on our website
  • Subscribe to our newsletter
  • Request customer support
  • Participate in surveys or promotions

The personal information we collect may include:

  • Name
  • Email address
  • Billing information
  • Company information
  • Account credentials
  • Communication preferences

2.2 Form Submission Data

As a form building service, we process data that end-users submit through forms created by our customers. This data is owned by our customers, and we process it according to their instructions. The types of data collected through forms depends entirely on how our customers configure their forms.

2.3 Automatically Collected Information

When you visit our website or use our service, we may automatically collect certain information about your device and usage patterns, including:

  • IP address
  • Browser type
  • Operating system
  • Referring URLs
  • Pages viewed
  • Time spent on pages
  • Links clicked
  • Form analytics (completion rates, abandonment points, etc.)

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our services
  • Process transactions and manage your account
  • Send administrative information, such as updates, security alerts, and support messages
  • Respond to your comments, questions, and requests
  • Provide customer support and troubleshoot issues
  • Send marketing communications (with your consent)
  • Monitor and analyze usage patterns and trends
  • Enhance security and prevent fraud
  • Comply with legal obligations

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your data is stored on secure servers and is only accessible to authorized personnel who need access to perform their job functions. We utilize encryption, firewalls, secure socket layer technology (SSL), and other security measures to protect your data.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, or as required by law.

5. Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

We use the following types of cookies:

  • Essential cookies: Necessary for the basic functions of our website and service
  • Analytical/performance cookies: Allow us to recognize and count visitors and see how they move around our site
  • Functionality cookies: Enable us to personalize your experience
  • Targeting cookies: Record your visit, pages visited, and links followed

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

6. Third-Party Disclosure

We may share your information with third parties in the following situations:

  • Service Providers: We may share your information with third-party vendors who provide services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
  • With Your Consent: We may share your information with third parties when we have your consent to do so.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access and receive a copy of your personal information
  • The right to correct or update your personal information
  • The right to request deletion of your personal information
  • The right to restrict or object to the processing of your personal information
  • The right to data portability
  • The right to withdraw consent at any time (where processing is based on consent)
  • The right to lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the information in the Contact Us section below.

8. Children's Privacy

Our service is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

9. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the Last updated date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

  • Email: [email protected]
  • Address: Ventura Iconia, Holding 37, Block H, Banani 11, Dhaka, Bangladesh